Last updated: 4 September 2026

Fleur De Grauwe SRL attaches great importance to the protection of your personal data. This policy explains what data we collect through the fleurdegrauwe.eu website, why we collect it and what your rights are, in accordance with Regulation (EU) 2016/679 (the “GDPR”).

1. Data controller

Fleur De Grauwe SRL, Rue Émile Claus 14, 1050 Brussels — company number (CBE) 0463.575.173, represented by Fleur De Grauwe, is the controller of the data collected on this website.
Contact for any question about your data: fleur@fleurdegrauwe.eu

2. What data we collect, and why

a) Contact form
When you write to us using the form on the website, we collect your name, your e-mail address, possibly your telephone number, and the content of your message.
Purpose: to respond to your request for information or a quote.
Legal basis: pre-contractual measures taken at your request / legitimate interest in responding to the requests sent to us.

b) Appointments / online booking
If you book a service through our booking system, we collect your name, e-mail address, telephone number and the information related to your booking.
Purpose: to manage appointments, contact you about them and perform the requested service.
Legal basis: performance of pre-contractual measures / of the contract.

c) Clients
In the course of our translation and interpreting services, we process the data required to perform the contract and for invoicing (identity, contact details, billing information).
Purpose: performance of the contract, accounting and tax obligations.
Legal basis: performance of the contract / legal obligation.

3. Retention period

• Contact requests that are not followed up: 12 months maximum.
• Client data (contracts, invoices): kept for the duration of the business relationship and then for 7 years, in accordance with Belgian accounting and tax obligations.

4. Cookies

This website only uses technical cookies that are necessary for it to function (for example for the online booking module). At the time this policy was written, the website does not use any audience measurement tools or third-party advertising (such as Google Analytics or Facebook Pixel). Should this change, this policy and a consent banner would be updated accordingly.

5. Data sharing

Your data is never sold or rented to third parties. It may be passed on:

• to our hosting provider, Infomaniak Network SA (Switzerland — a country covered by a European Commission adequacy decision guaranteeing an adequate level of protection), solely for the technical purposes of hosting the website;
• to technical service providers strictly necessary for the proper functioning of the website (contact form, booking system);
• to the competent authorities where required by law.

6. Your rights

Under the GDPR, you have the right of access, rectification, erasure, restriction of processing, objection and portability of your data. To exercise these rights, contact us at fleur@fleurdegrauwe.eu.
You also have the right to lodge a complaint with the Belgian supervisory authority:

Data Protection Authority (DPA)
Rue de la Presse 35, 1000 Brussels
www.dataprotectionauthority.be

7. Security

We implement reasonable technical and organisational measures to protect your data against unauthorised access, loss or alteration.

8. Changes

This policy may be updated. The date of the last update appears at the top of this page.